Storage Harmondsworth Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Harmondsworth provides storage, removal-related handling, and associated services to private and business customers. By making a booking, paying a deposit, delivering goods to our custody, or instructing us to commence any service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company or organisation that books or receives services from Storage Harmondsworth.
Services means any storage, removal-related collection or delivery, loading or unloading, packing, handling, or associated services provided by Storage Harmondsworth.
Goods means any items, property or belongings entrusted to Storage Harmondsworth for storage, transit, handling or related services.
Contract means the agreement between the Customer and Storage Harmondsworth incorporating these Terms and Conditions and any written quotation or service confirmation issued by us.
2. Scope of Services
Storage Harmondsworth provides storage and associated services, including but not limited to receiving, holding, and releasing Goods, and the coordination of removal and delivery services within our service area. Any additional services not detailed in our quotation or confirmation must be agreed in writing prior to commencement and may be subject to additional charges.
We reserve the right to decline any booking or request for service at our sole discretion where we consider it unsafe, unlawful, impracticable, or outside our operational scope.
3. Booking Process
3.1 Enquiries and quotations
All quotations are provided based on the information you supply regarding the Goods, access conditions, distances, timing, and any special requirements. Quotations are an invitation to treat only and do not constitute a binding offer until accepted by both parties.
3.2 Making a booking
A booking is made when you confirm acceptance of our quotation or service proposal and we issue a written confirmation. You are responsible for ensuring all details in the quotation and confirmation are accurate and complete. Any changes to the scope of work, dates, addresses, or other material details may result in a revised quotation and price adjustment.
3.3 Information requirements
You must provide accurate and complete information about:
the nature, quantity and approximate value of the Goods
any fragile, delicate or high-value items
access, parking and loading conditions at collection and delivery addresses
any time restrictions, building regulations or access rules that may affect our work
Failure to provide accurate information may result in delays, additional charges, or cancellation of the Services.
4. Payments and Charges
4.1 Pricing
Our charges are calculated according to the services requested, including but not limited to storage volume or unit size, duration of storage, labour, vehicles used, travel time, and any specialist handling required. All prices are quoted in pounds sterling and, where applicable, will be stated as inclusive or exclusive of VAT.
4.2 Deposits and advance payments
We may require a deposit or full prepayment as a condition of confirming your booking. The amount and due date will be set out in the quotation or booking confirmation. Where a deposit is required and not paid by the due date, we reserve the right to cancel or release the booking without further notice.
4.3 Payment terms
Unless otherwise agreed in writing, payment for storage and associated services is due:
in advance for the first storage period and any initial handling charges
on or before the renewal date for ongoing storage charges
immediately upon completion for removal-related or one-off services
Where credit terms have been agreed for business customers, invoices must be paid in full within the period stated on the invoice. We reserve the right to withdraw or amend credit terms at any time.
4.4 Late or non-payment
If you fail to make payment on time, we may:
charge interest on overdue amounts at the statutory rate
suspend access to the storage facility or withhold delivery of Goods
refuse to accept new bookings until your account is settled
exercise a lien over the Goods in our possession until all sums due are paid in full
We may also recover from you all reasonable costs of collection, including legal and enforcement costs.
5. Cancellations and Amendments
5.1 Cancellation by the Customer
You may cancel a booking by providing written notice. The following charges may apply based on the notice you give prior to the agreed service start date:
more than 7 days: no cancellation fee, but any non-refundable third-party costs may be charged
between 7 days and 48 hours: up to 50 percent of the quoted service charge
less than 48 hours or on the day of service: up to 100 percent of the quoted service charge
For ongoing storage, you must provide at least 14 days notice of termination unless otherwise agreed. Storage fees remain payable for the notice period.
5.2 Amendments to bookings
Changes to dates, times, locations, or scope of work are subject to availability and may involve additional charges. Where an amendment significantly alters the basis of our quotation, we may issue a revised quotation and treat the original booking as cancelled.
5.3 Cancellation by Storage Harmondsworth
We may cancel or suspend the Services at any time if:
you fail to pay any sums due
you breach these Terms and Conditions
we reasonably believe the Goods are hazardous, illegal or prohibited
circumstances beyond our reasonable control make it unsafe or impracticable to carry out the Services
Where we cancel for reasons other than your breach, we will refund any prepayments for services not yet provided, which shall be your sole remedy.
6. Customer Responsibilities
You are responsible for:
ensuring that you have full legal title to, or authority over, the Goods
packing Goods appropriately for storage and transport, unless packing services are specifically included in our quotation
labeling any fragile or special-care items clearly
arranging suitable parking, loading and access at collection and delivery points and any necessary permits
complying with all applicable laws, regulations and building rules in relation to the Services
It is your responsibility to ensure that no prohibited items are included among the Goods and that all items you wish to be stored or transported are presented to us on the agreed date.
7. Prohibited and Restricted Goods
The following items must not be stored or handled by Storage Harmondsworth and must not be included with the Goods:
explosives, firearms, ammunition or weapons
flammable, corrosive, toxic or hazardous substances
perishable goods or items that may attract vermin or pests
illegal goods, contraband or items obtained unlawfully
cash, securities, precious metals or stones
irreplaceable items including original deeds, manuscripts, or works of art of exceptional value
We may refuse to handle or store any item that we reasonably deem unsafe, illegal or unsuitable. If prohibited items are discovered, we may remove, dispose of or surrender them to authorities as we consider appropriate, and you shall be responsible for any related costs or consequences.
8. Waste Regulations and Disposal
Storage Harmondsworth operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal service. You must not abandon unwanted items or waste within our facility or in vehicles provided for removal services.
Where we agree to remove unwanted items or waste, this will be subject to a separate charge based on the nature and quantity of the materials and any applicable disposal or recycling fees. We reserve the right to decline removal of items that would breach waste regulations or require specialist handling for which we are not licensed.
If you leave any items behind after termination of storage or after completion of a removal service without prior agreement, we may treat such items as abandoned. We may dispose of abandoned items in accordance with applicable law and charge you for any reasonable costs incurred, including labour, transportation and disposal fees.
9. Access to Goods and Security
Access to stored Goods is subject to our facility rules and opening times, which may vary from time to time. We may require proof of identity and evidence of authority before granting access to any person requesting entry or release of Goods.
We will take reasonable care to maintain a secure facility and to protect your Goods from unauthorised access. However, you are responsible for keeping any access codes, keys or other security devices confidential and for notifying us promptly if you suspect any loss or misuse. We are not liable for any loss arising from your failure to safeguard such security details.
10. Liability and Insurance
10.1 Standard liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of contract shall be limited to a reasonable cost of repair or replacement, up to the maximum amount stated in our quotation or service confirmation.
10.2 Exclusions
We are not liable for:
any loss or damage arising where Goods have been packed or prepared by you or a third party
normal wear and tear, gradual deterioration, or inherent vice of the Goods
loss or damage caused by moths, vermin, insects or similar infestation, unless due to our failure to maintain a reasonably clean facility
indirect, consequential or economic loss, including loss of profit, business, use or opportunity
any loss or damage to prohibited or excluded items
10.3 Force majeure
We shall not be liable for any delay, failure or inability to perform our obligations due to events beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, acts of terrorism, breakdown of equipment, or actions of public authorities.
10.4 Customer insurance
You are strongly advised to arrange adequate insurance cover for the full replacement value of your Goods during storage and transit. Unless expressly agreed in writing, our charges do not include insurance and we do not act as your insurer. Any insurance arranged through or with our assistance will be subject to the terms of the relevant policy.
11. Claims and Complaints
Any loss of or damage to Goods that you believe arises from our Services must be notified to us in writing as soon as reasonably practicable and, in any event, within 7 days of the date you collect or receive the Goods or become aware of the issue. You must provide reasonable evidence of the loss or damage and cooperate with any investigation we undertake.
Complaints regarding our Services should be submitted in writing, setting out the nature of the complaint and the desired resolution. We will review your complaint and respond within a reasonable time. Submission of a complaint does not suspend your obligation to pay any undisputed sums owed.
12. Data Protection and Privacy
We collect and process personal data about Customers in order to manage bookings, provide Services, take payment, and comply with legal obligations. We will handle personal data in accordance with applicable data protection legislation and our privacy practices as communicated to you from time to time.
By entering into the Contract, you consent to our use of your personal data for the purposes of providing the Services, administering your account, and communicating with you regarding our services, subject to any legal rights you may have to withdraw or limit such consent.
13. Termination and Right of Lien
Either party may terminate an ongoing storage arrangement by giving the notice required under clause 5, subject to settlement of all outstanding sums. On termination, you must arrange for prompt collection of the Goods and payment of all charges up to and including the date of removal.
We have a contractual lien over the Goods for all sums due under any Contract with you. If you fail to pay amounts properly due within a reasonable period after written notice, we may, after giving you further written notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the sums owed, accounting to you for any surplus.
14. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between you and Storage Harmondsworth are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the Services, these Terms and Conditions, or any Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Harmondsworth in exercising any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings. No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Storage Harmondsworth.
By proceeding with a booking or using our storage and removal-related services, you confirm that you have read, understood and agree to these Terms and Conditions.
